Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To qualify for a return, your item must be unused and in its original condition,The item should be in its original packaging. Receipt or proof of purchase is required. 

To start a return, you can contact us at waltersventures.za@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at waltersventures.za@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
The following items cannot be returned: 

Used products

Damaged items caused by misuse

Clearance/sale items

Personal-use products for hygiene reasons

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused,, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days.

Shipping Costs

Customers may be responsible for shipping costs unless:

The wrong item was sent

The item arrived damaged 

 

Delivery Times

Please note that some products may require additional processing and shipping time.

Estimated delivery times are provided on product pages

 

Order Cancellations

Orders may only be cancelled before processing and shipment begins